Email Integration
Set up email notifications for detailed incident reports and recovery alerts
Email Integration
Email notifications provide the most comprehensive incident reporting experience in StatusPageOne. Get detailed HTML reports with full context, incident timelines, and recovery notifications delivered directly to your inbox.
Why Email Integration?
✅ Advantages
- •Unlimited notifications on all plan tiers
- •Rich HTML formatting with detailed incident information
- •Permanent record of all incidents for compliance and analysis
- •Works everywhere - any email client, mobile or desktop
- •Easy to search and archive for post-incident analysis
🎯 Best Use Cases
- •Primary notification channel for all monitors
- •Incident documentation and compliance requirements
- •Management reporting on system reliability
- •Multiple team members with different email addresses
- •Backup notification when other channels might fail
Email Notification Types
Incident Alerts
When a monitor detects a problem, you'll receive a detailed incident alert:
Subject: 🚨 Monitor Alert: API Server is DOWN
Recovery Notifications
Automatic recovery notifications when your service comes back online:
Subject: ✅ Monitor Alert: API Server is RECOVERED
Setup Guide
Step 1: Access Integration Settings
- Navigate to your monitor in the StatusPageOne console
- Click the Integrations tab
- Select Add Integration
- Choose Email from the integration types
Step 2: Configure Email Settings
Email Address * [Configuration field]
The email address where notifications will be sent
Integration Name [Configuration field]
Optional: Descriptive name to identify this integration
[Toggle to enable] Enable notifications
Step 3: Test the Integration
Before saving, use the Test Integration button to send a sample notification:
Testing Your Email Integration
The test will send a sample incident alert to verify delivery and formatting.
- • Email arrives in inbox (not spam folder)
- • HTML formatting displays correctly
- • All incident details are readable
- • Links and styling work properly
Step 4: Save and Activate
- Click Save Integration to store the configuration
- Verify the integration appears as Active in your integration list
- The email integration will now send notifications for all monitor incidents
Advanced Configuration
Multiple Email Recipients
Set up separate email integrations for different team members or departments:
On-Call Engineers
Individual email addresses for engineers in rotation
Email Filtering Rules
Set up email rules in your client to organize incident notifications:
Recommended Email Rules
Critical Incidents
Recovery Notices
Email Delivery Details
Delivery Infrastructure
StatusPageOne uses Resend for reliable email delivery:
- • High deliverability rates with established sender reputation
- • Rate limiting protection (2 emails per second system-wide)
- • Automatic retry logic for temporary delivery failures
- • Delivery tracking and status monitoring
- • Spam filter optimization for inbox placement
From Address and Headers
All emails are sent from:
- From: StatusPageOne Alerts
<alerts@statuspageone.com> - Reply-To: No-reply address (emails are system-generated)
- Subject Format:
[Emoji] Monitor Alert: [Monitor Name] is [Status]
Troubleshooting
Common Issues
❌ Emails Not Received
- • Look for emails from alerts@statuspageone.com
- • Add to safe sender list to prevent future filtering
- • Check corporate email security policies
- • Ensure email address is typed correctly
- • Test with the integration test button
- • Try a different email address to isolate the issue
⚠️ Delayed Delivery
ℹ️ Formatting Issues
Integration Health Monitoring
Monitor your email integration status in the console:
- Delivery Status: Last successful email delivery time
- Error Rate: Failed delivery attempts and reasons
- Integration Status: Active/inactive toggle state
- Test Results: Results from integration testing
Usage and Limits
Plan Limits
| Plan | Email Notifications | Features |
|---|---|---|
| Free | Unlimited | Basic HTML formatting |
| Pro | Unlimited | Rich HTML + attachments |
| Business | Unlimited | Priority delivery + analytics |
Best Practices
📧 Email Integration Best Practices
Setup Optimization
- • Use role-based email addresses (alerts@, ops@)
- • Set up email rules for automatic organization
- • Add alerts@statuspageone.com to safe sender list
- • Test integration after initial setup
Operational Tips
- • Monitor email delivery status regularly
- • Archive resolved incidents for analysis
- • Use email as primary documentation channel
- • Complement with immediate notification methods
Integration Management
Bulk Operations
Manage multiple email integrations efficiently:
- Enable/Disable All: Toggle multiple email integrations at once
- Update Recipients: Change email addresses across multiple monitors
- Test Multiple: Send test emails to verify all configurations
- Delete Unused: Clean up old or unused email integrations
Monitoring Integration Health
Track email integration performance:
- Delivery Metrics: Success rates and delivery times
- Error Tracking: Failed deliveries and reasons
- Usage Analytics: Email volume and patterns
- Status Dashboard: Real-time integration health
Next Steps
After setting up email notifications:
- Add Team Chat Integration - Set up Slack or Discord for team coordination
- Configure SMS Alerts - Add immediate notification for critical issues
- Set Up Webhooks - Enable automated incident response
- Monitor Performance - Learn about monitoring best practices
Email integration provides the foundation of incident notification. Combine with other channels for comprehensive coverage.
Support
Need help with email integration?
- Check delivery status in the integration settings
- Use the integration test function to verify setup
- Contact support if emails consistently fail to deliver
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